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FAQ: For Pros
Anne bridal

Haven't seen Andy's Fast Start for Pros? Start there.

Preparing and Adding Files

  1. What resolution/DPI should I use?

  2. How do I crop before uploading to fit all products?

  3. Can I upload RAW/PSD/TIF/Any?

  4. Do you have FTP? Can you add files for me?

  5. How can I protect my images?

  6. How do I prepare an image for a mounted canvas print?

Setting Prices

  1. What should I set my prices at and how do I do it?

  2. How should I set prices if I don't live in the US?

  3. How do I limit the sizes of prints offered for my gallery/image?


Handling Orders

  1. How can I change the order my customer just placed?

  2. My customer hasn't received their order, what should they do?

  3. My customer isn't happy with the prints, how do we resolve this?

  4. How do I choose between True and Auto Color for an order?

  5. Can I proof-delay digital downloads?

  6. How do I replace an image if it was ordered for multiple items?

  7. Is there a catalog without prices that I can show my customer?

  8. How does shipping work?

Customizing your SmugMug site

  1. Ack! I'm a photographer not a web geek. Where do I start?

  2. Can I make my SmugMug site look just like so-and-so's site?

  3. Can I upload .html, MS Frontpage, some other prefab webdesigner file?

  4. I own my own domain (or want to). Can I point it to SmugMug?

More

  1. How do I stay current on new features ?

  2. How do I get paid?


  3. Do you offer coupons or package pricing?

  4. What email address should people use to login with the Guest Password?




Notice for Professional Account holders:
Uploading more than 500 photographs of participants in a single
sporting event may require a License from PhotoCrazy, Inc.
To avoid patent infringement, please contact:

PhotoCrazy, Inc.
Attn: Peter Wolf
509 Raindance Street
Thousand Oaks, California 91360-1219
Email: peter@photocrazy.com