Haven't seen Andy's Fast Start for Pros? Start there.

Preparing and Adding Files

1. What resolution/DPI should I use?

   You'll find great information about how to save your image files on SmugMug's wiki. As for dpi? You might be surprised to hear, it doesn't matter!


2. How do I crop before uploading to fit all products?

   Don't.

   Instead, use SmugMug's proof-delay feature to choose an appropriate crop after the order is placed. More info here on the wiki.



3. Can I upload RAW/PSD/TIF/Any?

   Your Professional SmugMug account supports JPEG, GIF, PNG, and video files within our size limitations. Add a SmugVault to store almost anything.


4. Do you have FTP? Can you add files for me?

   Nope. You'll need to use one of SmugMug's many upload choices.

   Have you seen this powerful, 3rd party uploader? It was developed by one of our customers. There is a one-time fee associated with it, but many of our pros love it and use it daily.



5. How can I protect my images?

   Excellent question. SmugMug's image protection features are explained on this help page.



6. How do I prepare an image for a mounted canvas print?

   You'll find a great tutorial here. Here's a description of the product, complete with photo.

Setting Prices

7. What should I set my prices at and how do I do it?

   For the "how" on setting prices, read this help page carefully.

   When it comes to deciding on what prices to set, that's much more subjective. The Mind Your Own Business section of our forum has lots of pricing chatter, including this thread, led by one SmugMug's Artists-in-Residence, Shay Stephens.



8. How should I set prices if I don't live in the US?

   All prices should be US dollars.

   Keep in mind that prints ship from the United States, and you'll find international shipping information right here. Of course if you opt to sell digital downloads, no shipping is required.



9. How do I limit the sizes of prints offered for my gallery/image?

   Use gallery and/or image pricing to override the portfolio pricing you have in place. For example, if you'd rather not sell 8x10 glossy prints for a certain gallery, add a gallery price of 0.00. More pricing help.


10. How can I prevent "at cost" sales?

    SmugBlog to the rescue!

Handling Orders

11. How can I change the order my customer just placed?

    If you use SmugMug's proof-delay feature, you'll be able to adjust cropping and select between True and Auto Color. You'll even be able to replace the entire image, if you'd like.

    However, you cannot modify WHAT is ordered. This includes changing print sizes, quantities, or finishes. If your customer wants to change an order, ask them to email us as soon as possible so we can try to cancel the order before it processes and help them place a new order.



12. My customer hasn't received their order, what should they do?

    SmugMug guarantees all our prints, no matter what. That includes orders lost or damaged in transit.

    Whether your customer typoed their mailing address, a mail carrier was careless, or the neighbor's dog fancied some prints for dinner, we've got your back. Just have your customer email a Support Hero.



13. My customer isn't happy with the prints, how do we resolve this?

    SmugMug guarantees all our prints, and our Support Heroes will do everything they can to make sure your customer is thrilled.

    Feel free to have your customer email us and we'll take good care of them. Often, we'll work with you to obtain adjusted images and reprint them at no cost to you or your customer. Occasionally, the images will not make acceptable prints and we'll ask the customer to return the unsatisfactory prints for a full refund.



14. How do I choose between True and Auto Color for an order?

    When in doubt, choose Auto Color. Our wiki explains why.


15. Can I proof-delay digital downloads?

    Currently? No. If you'd like to request this feature, we'd like to hear from you.


16. How do I replace an image if it was ordered for multiple items?

    Unfortunately, you cannot. When you replace an image, it replaces SmugMug's only copy of it so it will affect all prints from that image in the proof-delayed order.


17. Is there a catalog without prices that I can show my customer?

    Sure thing. You'll find it here. Here's one with prices for your reference.


18. How does shipping work?

    Your customer will select a shipping method in the shopping cart, and pay shipping costs in addition to your custom print prices and any applicable taxes. Currently we ship through the USPS and FedEx, both domestically and internationally. More info.

    No worries, there's no invoice or mention of pricing in the order packaging.



19. Where can I send my customers for help ordering?

    Right here.

Customizing your SmugMug site

20. Ack! I'm a photographer not a web geek. Where do I start?

    You'll find the help you need to give your SmugMug site a personal and professional look right here.


21. Can I make my SmugMug site look just like so-and-so's site?

    That depends...

    It's possible the site you are looking at has some original artwork that you won't be able to use, but with a little effort you can make a very personal and professional looking site.

    First, notice which parts of the site you like. Is it the color scheme? Or the way the homepage is laid out? Next, use our Customization FAQ to take care of the broad strokes. For added polish, start here on our forum.



22. Can I upload .html, MS Frontpage, some other prefab webdesigner file?

    No, sorry! If you're having trouble getting started, you might take a look at these SmugMug sites for inspiration.


23. I own my own domain (or want to). Can I point it to SmugMug?

    You'll find help on purchasing a domain and setting up an existing domain right here.

More

24. How do I stay current on new features ?

    Subscribe to SmugMug's Release Notes Blog. You can get SmugMug news in your inbox as well, if you find the SmugNews section of your homepage and click to subscribe.


25. How do I get paid?

    Show us the paperwork and we'll show you the money. Details.


26. Can I use my pro profit for renewal, print orders, or giving the gift of SmugMug?

    No, sorry. Pro profits are only paid out by check. How to get a check.


27. Do you offer coupons or package pricing?

    Not yet... but we know you want these and we hope to offer them in the future. Have other feature requests? We'd love to hear about them.


28. What email address should people use to login with the Guest Password?

    Guests can use the email address on the account, or even easier, they can simply type your SmugMug nickname in the Email field on the login page. So if your SmugMug site was myphotog.smugmug.com, your guests could login with "myphotog" and your guest password.


29. I have more questions. How do I ask the House Pro?

    Shoot Andy an email. He'd love to hear from you.